Customers’ expectations are rising. They want quick, relevant answers on any channel, even out and about. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Its built-in intelligence delivers faster, more personalised service and adds value to every interaction.
Engage with customers on any device
Create effortless support experiences
Easily find answers through self-service, community, or social channels. Intelligently direct cases from any channel to the right agent for quick resolution.
Leverage aritificial intelligence
For high-value interactions automate resolution and free up agents. Built on a powerful artificial intelligence framework, service bots are smart, fast, and always available.
Resolve issues with predictive care
Keep happy customers by avoiding service and support issues. Analyse data from connected devices and take action proactively before warning signs are a problem.
Deliver fast, personalised service and support
Guide agents to optimal results
Intelligent automation guides agents to the correct actions by displaying relevant information exactly when they need it on a single interface.
Personalise Service
With a complete customer view you can deliver value at every touch-point. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.
Empower agents with artificial intelligence
Empower agents to be more productive and avoid escalations. Agent facing bots use contextual data about your customers and business to make intelligent recommendations.
Deliver fast, personalised service and support
Guide agents to optimal results
Intelligent automation guides agents to the correct actions by displaying relevant information exactly when they need it on a single interface.
Personalise Service
With a complete customer view you can deliver value at every touch-point. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.
Empower agents with artificial intelligence
Empower agents to be more productive and avoid escalations. Agent facing bots use contextual data about your customers and business to make intelligent recommendations.
