If you depend on CRM to do business, any downtime costs you time and money. That’s not to mention the reputation damage you could suffer when service slows down or customer-facing applications become unavailable.
Choose NanoIT Solutions Support for:
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Multi-channel support
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Qualified and experienced support engineers
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Pre-agreed response times
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Access to Microsoft Gold Partner resources
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Account Manager
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Change advisory support
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Certified support engineers
Our support Offerings
Core Service
- Service desk via phone or web
- Response SLA
- Functional and technical resolver teams
- Quarterly KPI reporting
- Quarterly service reviews
- Management of Microsoft relationship
Enhanced Service
- Full ITIL service
- Resolution bases SLA
- Named Service Delivery Manager
- Client SharePoint gateway
- Onsite presence as required