If you depend on CRM to do business, any downtime costs you time and money. That’s not to mention the reputation damage you could suffer when service slows down or customer-facing applications become unavailable.

Choose NanoIT Solutions Support for:
-
Multi-channel support
-
Qualified and experienced support engineers
-
Pre-agreed response times
-
Access to Microsoft Gold Partner resources
-
Account Manager
-
Change advisory support
-
Certified support engineers
Our support Offerings
Core Service
- Service desk via phone or web
- Response SLA
- Functional and technical resolver teams
- Quarterly KPI reporting
- Quarterly service reviews
- Management of Microsoft relationship
Enhanced Service
- Full ITIL service
- Resolution bases SLA
- Named Service Delivery Manager
- Client SharePoint gateway
- Onsite presence as required