Support

If you depend on CRM to do business, any downtime costs you time and money. That’s not to mention the reputation damage you could suffer when service slows down or customer-facing applications become unavailable.

Choose NanoIT Solutions Support for:

  • Multi-channel support

  • Qualified and experienced support engineers

  • Pre-agreed response times

  • Access to Microsoft Gold Partner resources

  • Account Manager

  • Change advisory support

  • Certified support engineers

Our support Offerings

Core Service

  • Service desk via phone or web
  • Response SLA
  • Functional and technical resolver teams
  • Quarterly KPI reporting
  • Quarterly service reviews
  • Management of Microsoft relationship

Enhanced Service

  • Full ITIL service
  • Resolution bases SLA
  • Named Service Delivery Manager
  • Client SharePoint gateway
  • Onsite presence as required

Interested in speaking to one of our experts? Feel free to get in touch on our contact page.